MediZen's Unique Comfort Monitor and Comfort Score System
We are always striving to improve delivery of treatments that we offer at MediZen – and one of the primary concerns that our clients have relates to discomfort associated with different procedures. In our experience, very few clinics know exactly how uncomfortable certain procedures are for their clients, and they tend to work on the assumption that every clients experience is similar and that discomfort is part of the treatment process.
We know that pain can be subjective and tolerance can differ between individuals, which is why we try to analyse objective information from our clients experience with different treatments.
This helps us to give you a much more realistic idea of the real average treatment comfort as actually experienced by clients being treated within our clinic. It also allows us to collect information and alter our protocols to continually try to reduce discomfort experienced with procedures delivered by our practitioners.
Information is routinely collected via our treatment comfort survey form.
We simply ask our clients to rate the expected level of comfort or discomfort and the perceived actual level of comfort or discomfort after treatment using the following scales:
Expected Level of Comfort or Discomfort:
1. Very Uncomfortable
2. Uncomfortable
3. Slightly Uncomfortable
4. Comfortable
5. Won’t Feel at All
Perceived Actual level of Comfort or Discomfort
1. Very Comfortable
2. Uncomfortable
3. Slightly Uncomfortable
4. Comfortable
5. Didn’t Feel at All!
In addition we ensure that we give our clients complete control at all times with our unique “beep box” – if pressed our practitioners know that the client is finding the particular procedure too uncomfortable to tolerate. With some facial procedures (particularly lip augmentation) clients may feel too scared to move or verbalise discomfort – which is why we give them a simple button to press if they want the practitioner to stop at any point.
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