MediZen Terms & Conditions

MediZen – Terms and Conditions of any treatment(s) undertaken at the clinic

  • I understand that I must avoid alcohol, aspirin and non-steroidal anti-inflammatory drugs, such as ibuprofen, for at least 24 and preferably, 48 hours prior to any treatment and that MediZen Ltd cannot be held responsible for any adverse effects resulting from the use of these substances.
  • I understand that the practice of medicine and surgery is not an exact science and therefore that no guarantee can be given as to the results of the treatment(s) that I have agreed to undergo. I accept and understand that the goal of this treatment is improvement, not perfection, and that there is no guarantee that the anticipated results will be achieved and that treatments may sometimes be unsuccessful.
  • I understand that MediZen Ltd do try to run the clinic efficiently and on time, however, there are always occasions when appointments run behind schedule due to factors beyond our control. I understand that if MediZen Ltd keeps me waiting, I will be seen as soon as possible.
  • I agree that if I am running late to my appointment, I will let MediZen Ltd know so that the clinic can try and alter our appointments accordingly. I understand that if I am late, my appointment may be delayed further by later appointments being seen on time.
  • I understand that any complimentary HydraFacial received through the purchase of a package or membership must be taken within 12 months of the start of the membership or package.
  • I understand that any complimentary HydraFacial is an express 30-minute treatment which can be upgraded to a deluxe for a small fee.
  • I understand that any package purchased will expire 12 months from date of last payment made.
  • I understand that any remaining treatments left on a package once it has expired must be used within 12 months of the package expiring.
  • Please note that we do not accept any package or membership payments into clinic, these must be paid via direct debit. If you miss a direct debit payment, we reserve the right to charge you a late payment fee.
  • For all memberships: your treatment date must be after your direct debit payment date. Please ensure you book your appointments after your direct debit date.
  • Please note that we require card details when booking appointments, these details are stored on a secure system. MediZen reserve the right to charge this card if you no-show for your appointment or inform us with less than 24 hours notice that you cannot attend.
  • We require all new patients and patients booking appointments for longer than an hour to pay a non-refundable £25 deposit. This amount can be redeemed from the cost of your treatment or from products, but if you fail to attend your appointment without prior notice at least 24 hours before, your deposit will not be refunded. MediZen Ltd does not charge for cancellations made more than 24 hours before the appointment but would appreciate your earliest advice if you are unable to attend.
  • Reassessment appointments, or any appointment made as a result of genuine concerns about the treatment will be free of charge. I do understand that MediZen Ltd reserves the right to apply a charge, indicated in advance, for our time in some circumstances.
  • I understand that MediZen Ltd reserves the right to refer non-payments to debt collection agents.
  • I understand that all treatments must be paid for at the time of treatment. Cash and credit/debit cards are accepted. American Express/Electron are NOT accepted.
  • I understand I will be seen on my own unless a chaperone/translator is required.
  • I understand that MediZen Ltd cannot allow children under the age of 18 into the clinic.
  • I understand no food can be consumed on our premises.
  • I confirm I am 18 years or older.
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