Terms & Conditions

MediZen – Terms and Conditions of any treatment(s) undertaken at the clinic

Cancellation Policy

• All existing patients wanting to secure an appointment at MediZen Ltd, will be required to provide us with their card details. These are stored on a GDPR compliant system which we do not have access to other than to take cancellation charges.
• We require at least 48 hours notice to cancel or reschedule your appointment. Any late cancellations or reschedules will be charged a late cancellation fee, equal to 50% of the cost of your reserved service. Any no-shows will be charged 100% of the service reserved.
• If you cancel or reschedule any skin membership, laser hair removal, pre-paid package or complimentary treatments within 48 hours of the appointment or don’t turn up, you will forfeit that treatment from your account.

Packages and Memberships

• I understand that any package purchased will expire 12 months from date of last payment made.
• I understand that any remaining treatments left on a package once it has expired must be used within 12 months of the package expiring.
• Please note that we do not accept any package or membership payments into clinic, these must be paid via direct debit. If you miss a direct debit payment, we reserve the right to charge you a late payment fee.
• For all skin memberships and laser hair removal: your treatment date must be after your direct debit payment date. Please ensure you book your appointments after your direct debit date.
• All memberships and packages must be maintained for a minimum of 3 monthly payments in order to receive treatments and products at the discounted rate. In the event of cancellation or default within this period, you will be liable for any outstanding costs.
• I understand any package or membership treatments are non-transferable and direct debit or upfront package payments can only be used against the treatment originally purchased or the treatments included in the specific membership or package.

Pregnancy and Breastfeeding

• We are unable to treat any patients who are pregnant or breastfeeding.
• In the event you set up a package or membership and are pregnant or breastfeeding, we will suspend treatments for this duration and pause any future payments until you are ready to resume treatment. Any treatments or Go Cardless payments on your account prior to pregnancy will be honoured for 2 years after cancelling or pausing payments. Please note in the event of any price increase during this period, any additional costs must be paid when returning for treatment.

New Patients

• New patients wanting to secure an appointment at MediZen Ltd, will be required to pay either the full consultation fee or a deposit for treatment prior to their first appointment. This amount is redeemable against any treatment you decide to go ahead with (excluding laser hair removal consultation & patch test). If you decide not to go ahead with treatment, fail to attend your appointment, cancel or reschedule less than 48 hours before your appointment this deposit will not be refunded.

Treatment Deposits

• Some treatments may require a 10% deposit in order to secure your appointment. This fee is non-refundable.
• Any treatments which incorporate Exosomes will require a £300 non-refundable deposit. Once this is paid you will be given your course of Exosomes to take home.

General Terms and Conditions

• Vouchers including referrals and birthdays can only be redeemed against treatments, NOT products. Purchased gift vouchers may be used against products or treatments.
• I understand that I must avoid alcohol, aspirin and non-steroidal anti-inflammatory drugs, such as ibuprofen, for at least 24 and preferably, 48 hours prior to any treatment and that MediZen Ltd cannot be held responsible for any adverse effects resulting from the use of these substances.
• I understand that the practice of medicine and surgery is not an exact science and therefore that no guarantee can be given as to the results of the treatment(s) that I have agreed to undergo. I accept and understand that the goal of this treatment is improvement, not perfection, and that there is no guarantee that the anticipated results will be achieved and that treatments may sometimes be unsuccessful.
• I understand that MediZen Ltd do try to run the clinic efficiently and on time, however, there are always occasions when appointments run behind schedule due to factors beyond our control. I understand that if MediZen Ltd keeps me waiting, I will be seen as soon as possible.
• I agree that if I am running late to my appointment, I will let MediZen Ltd know so that the clinic can try and alter our appointments accordingly. I understand that if I am late, my appointment may be delayed further by later appointments being seen on time.
• Reassessment appointments, or any appointment made as a result of genuine concerns about the treatment will be free of charge. I do understand that MediZen Ltd reserves the right to apply a charge, indicated in advance, for our time in some circumstances.
• I understand that MediZen Ltd reserves the right to refer non-payments to debt collection agents.
• I understand that all treatments must be paid for at the time of treatment. Cash and credit/debit cards are accepted. American Express/Electron are NOT accepted.
• I understand I will be seen on my own unless a chaperone/translator is required.
• I understand that MediZen Ltd cannot allow children under the age of 18 into the clinic.
• I understand no food can be consumed on our premises.
• I confirm I am 18 years or older.