MediZen Terms & Conditions

MediZen – Terms and Conditions of any treatment(s) undertaken at the clinic

  • As we are registered with, and in order to comply with Care Quality Commission regulations, it is important that you understand and agree to our Terms and Conditions if you decide to go ahead with any treatment in our clinic.
  • I understand that I must avoid alcohol, aspirin and non-steroidal anti-inflammatory drugs, such as ibuprofen, for at least 24 and preferably, 48 hours prior to any treatment and that MediZen Ltd cannot be held responsible for any adverse effects resulting from the use of these substances
  • I understand that the practice of medicine and surgery is not an exact science and therefore that no guarantee can be given as to the results of the treatment(s) that I have agreed to undergo. I accept and understand that the goal of this treatment is improvement, not perfection, and that there is no guarantee that the anticipated results will be achieved and that treatments may sometimes be unsuccessful.
  • I understand that MediZen Ltd do try to run the clinic efficiently and on time, however there are always occasions when appointments run behind schedule due to factors beyond our control. I understand that if MediZen Ltd keeps me waiting, I will be seen as soon as possible.
  • I agree that if I am running late to meet my appointment, I will let MediZen Ltd know so that the clinic can try and alter our appointments accordingly. I understand that if I am late, my appointment may be delayed further by later appointments being seen on time.
  • I understand that any package purchased will expire 12 months from date of last payment made.
  • Please note that a deposit payment may-be required when booking a treatment. We operate a no-show protection policy and reserve the right to charge a £25 no-show fee if you fail to attend your appointment without prior notice. A deposit will be deducted from any treatment taken; however, the deposit is non-refundable if you miss your appointment or if you cancel with less than 24 hours’ notice. MediZen Ltd do not charge for cancellations made more than 24 hours before the appointment but would appreciate your earliest advice if you are unable to attend.
  • Reassessment appointments, or any appointment made as a result of genuine concerns about the treatment will be free of charge. I do understand that MediZen Ltd reserves the right to apply a charge, indicated in advance, for our time in some circumstances.
  • I understand that MediZen Ltd reserves the right to refer non-payments to debt collection agents.
  • I understand that all treatments must be paid for at the time of treatment. Cash and credit/debit cards are accepted. American Express/Electron are NOT accepted.
  • I understand that MediZen Ltd cannot allow children under the age of 18 into the clinic. In an endeavour to reduce any risk of contamination during the COVID-19 Pandemic, please ensure you attend your appointment along and limit the amount of luggage you bring with you.
  • I confirm I am 18 years or older.