At MediZen we believe every visit to our medical aesthetic clinic should feel welcoming, professional and genuinely caring. Earlier last year we asked 240 patients to share what they think of our clinic and their experience with us. The results spoke volumes, demonstrating why we are one of the top-rated aesthetic clinics in the UK: quick responses, warm welcomes and outstanding treatment outcomes. Here’s a closer look at what patients loved most and why they keep coming back.

  1. Fast, Friendly Responses

Our reception team aims to reply promptly on the day your enquiry lands in our inbox or goes to voicemail. In fact, our clients told us they heard back on the same day, often within hours. Here’s how they put it:

“I always get a quick answer when I call.”

“Whenever I call reception and need to leave a message, I get a call back very promptly.”

“I enquired late on an evening and had a response early the next morning.”

If you’re enquiring about a treatment, seeking post‑care advice or anything else, our team is always on hand. We make it easy to book your appointment whenever you wish; even if it’s last minute, we’ll do our best to accommodate you.

  1. A Warm Welcome Every Time

Walking into a clinic can feel daunting, especially if it’s your first time or you’re trying a new treatment. Yet our patients consistently highlight the friendliness of our front‑of‑house team. 80% rated the greeting they received as “Very Good,” beating the global benchmark of 73%. 

“I went in to enquire and had a lovely, warm welcome.”

“Staff and nurse Cathy are always very friendly and have such a relaxed atmosphere I wouldn’t go anywhere else.”

These small touches help make every visit feel personal and reassure you that you’re in safe hands.

  1. We Care and Listen

High‑quality aesthetic treatments – be it lip filler or a chemical peel – always begin with attentive care. Over 90% of patients rated their provider ‘Very Good’ across questions on listening skills, empathy and clarity of explanation. Patients said:

“Cathy is so welcoming and listens to your concerns.”

“Laura did a fantastic job; I felt very at ease with her professionalism and knowledge.”

“David Eccleston gave a full description of what he was doing and why. It was very clear.”

We give every patient time to ask questions and feel heard to ensure treatments suit your individual needs.

  1. Clear Treatment Options and Excellent Results

Understanding your options is crucial when considering a treatment. 91% of those surveyed felt we explained choices clearly and 76% said they were satisfied with their results. Real patient feedback included:

“Natalie has always explained in detail the treatment and the process. She is a recommended product for my skin, which has made a massive difference. She’s always been very patient and honest about my skin. She is very friendly and extremely passionate about what she does.”

“Medizen is very professional and the only aesthetic company I trust to see results after my treatment. More importantly to me, the results also look natural.”

“I had anti-wrinkle injections and they have worked really well producing excellent results.”

If you’re trying a new facial, exploring injectable treatments or seeking long‑term hair reduction, we strive to deliver the outcome you hope for.

How We Will Continue Patient Satisfaction

We’re thrilled by the positive feedback as your opinion drives our improvement and we remain committed to:

  • Speed: Continuing to answer enquiries the same day.
  • Service: Maintaining warm, professional welcomes at reception.
  • Expertise: Listening carefully and tailoring treatments.
  • Results: Consistently delivering the outcomes you expect.

Pay us a Visit at Our Top-Rated Aesthetic Clinic

Step inside our medical aesthetic clinic in Sutton Coldfield, Birmingham and you’ll immediately see why MediZen is one of the top-rated aesthetic clinics in the UK. Led by Dr David Eccleston, who was named one of the best anti‑ageing doctors by The Times, we’re proud to offer doctor‑led services using only world‑leading brands and devices.

Pop in to our clinic, meet our friendly team or book your personalised consultation online now. Your journey to feeling great in your skin starts here.